Thank you for choosing Fueled By Stories. We strive to provide you with high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we are here to assist you with our Return Policy.
1. Returns within 14 Days:
We accept returns for a period of 14 days from the date of delivery.
2. Eligibility for Returns:
To be eligible for a return, your item must be unused, undamaged, and in the same condition that you received it. It must also must be in the original packaging.
3. Damaged or Defective Items:
If your product arrives damaged or defective, we apologize for the inconvenience. Please contact us directly. Be sure to provide clear photos of the damaged product and its packaging. We will promptly assess the situation and offer you the option of a full refund or a replacement product at no additional cost.
4. Return Process:
To initiate a return, please follow these steps:
- Contact our Customer Support team within 14 days of receiving your purchase.
- Provide your order number, a description of the issue, and any relevant photos.
- Our team will review your request and provide you with further instructions on returning the item.
5. Return Shipping:
Customers are responsible for return shipping costs, except in cases of damaged or defective items.
6. Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days, depending on your payment provider's policies.
7. Exchanges:
If you wish to exchange an item, please follow the return process outlined above and then place a new order for the desired item on our website.
8. Non-Returnable Items:
Items that have been used, personalized, personalized/customized are ineligible for a return.
9. Contact Us:
If you have any questions or concerns regarding our Return Policy, please feel free to contact our Customer Support team. We are here to assist you.
